Privacy policy
Effective October 10, 2026
Mission Line is operated by David Anthony Martinez, dba Mission Line, in San Antonio, Texas. "We" and "us" in this policy mean Mission Line.
Mission Line provides missed-call text-back and customer messaging for local service businesses. This policy explains what information we handle, why, and the choices you have.
Information we collect
- From callers and customers of businesses we serve: your phone number, the time of your call, voicemail recordings and transcripts if you leave one, and the text messages you exchange with the business.
- From business owners and staff: your name, cell number, business name, and the settings you choose.
- From website visitors: anything you choose to send us through the demo request form or by email.
How we use it
- To text you back after a missed call and let the business reply and schedule service.
- To send business owners login codes, new-message alerts and monthly summaries.
- To show businesses reports on calls caught and jobs booked.
- To honor opt-outs and keep the service secure.
Mobile numbers and text messaging
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We also do not sell, rent or share mobile numbers or text messaging opt-in data and consent with third parties or affiliates for marketing or promotional purposes. Message frequency varies (see our SMS terms), message and data rates may apply, and you can reply STOP at any time to stop texts or HELP for help.
Demo requests
If you ask for a demo on our website, we store your name, business name, phone number, optional email, business type and how you found us, so David can follow up. We keep these in Mission Line and manage them in HubSpot. We don't send you marketing texts, and you can ask us to delete your request at any time.
Who we share information with
Your messages are shared only with the business you contacted. We use service providers to run Mission Line, and they may process information only to provide their service to us:
- Twilio, which carries calls and text messages.
- Cloudflare, which hosts the website and application data.
- Google Workspace, for email.
- HubSpot, where we manage demo requests from businesses.
We may disclose information if required by law.
How long we keep it
We keep conversation history while the business uses Mission Line so they can see past customers and reports. A business can ask us to delete its data when it cancels. You can ask us to delete your information at any time.
Security
Data is encrypted in transit, access is limited to each business's own staff, and login uses one-time codes sent by text.
Your choices
- Reply STOP to any message to stop texts from that number.
- Email david@missionlinesa.com to ask what we have about you or to have it deleted.
Changes
If we change this policy, we'll update the date at the top of this page.
Contact
Mission Line, San Antonio, Texas. david@missionlinesa.com · (210) 838-2765